Shipping policy

PROCESSING TIMES

From the moment an order is placed, the order is dispatched within 24-48 hours on average. It is then delivered quickly to the customer.

COSTS

All shipping is free, but return shipping must be paid for by the customer as outlined in our Return Policy. 

SHIPPING TIMES

Below are the expected shipping times:

EU 3-10 business days

USA 8-14 business days

World 8-14 business days

PLACES WE DO NOT SHIP TO

We do not offer shipping to the following places:

  • Antarctica
  • Belarus
  • Cabo Verde
  • Cuba
  • Iran (Islamic Republic of)
  • Isle of Man
  • Northern Mariana Islands
  • Pakistan
  • Russian Federation
  • Saint Barthélemy
  • Sri Lanka
  • Swaziland
  • Syrian Arab Republic
  • Tunisia
  • British Indian Ocean Territory
  • French Southern Territories
  • Pitcairn
  • Bouvet Island
  • Côte d'Ivoire
  • Dominica
  • Fiji
  • Guernsey
  • Jersey
  • Libya
  • New Caledonia
  • Niue
  • Papua New Guinea
  • Samoa
  • Sudan
  • Svalbard and Jan Mayen
  • Timor-Leste
  • Tokelau
  • Tonga
  • Tuvalu
  • United States Minor Outlying Islands
  • Vanuatu
  • Yemen

We strive to offer free worldwide shipping to our customers. However, please note that the countries that we cannot ship to can change without prior notice and so the list provided above may not be entirely representative of all the countries that we do not offer shipping to. If you find that your country is not eligible for shipping, please contact us, and we will do our best to assist you with alternative solutions or provide a refund if necessary.

We appreciate your understanding and cooperation in this matter. If you have any further questions or concerns regarding shipping, or specific help on an order, contact us at sales@candlelitart.com or use the contact form on our site.